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Privacy policy

Last updated: June 2026

This policy explains how Stone’s Auto Repairs Ltd (“Stone Auto”, “we”, “us”) collects, uses and looks after your personal information when you contact us or use this website, and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018).

Who we are

Stone’s Auto Repairs Ltd is the data controller responsible for your personal data. We are a mobile mechanic business based in Ipswich, serving East Anglia.

  • Email: [email protected]
  • Phone: 888-888-8888
  • Registered company number: [Company No. to confirm]
  • Registered address: [Registered address to confirm]
  • ICO registration number: [ICO reg no. to confirm]

What information we collect

We only collect what we need to respond to you and carry out work. This typically includes:

  • Your name and contact details (phone, email, postcode);
  • Vehicle details you give us (registration, make and model);
  • Details of the fault, symptoms or work requested, and any photos you choose to send;
  • Records of our correspondence (by form, phone, WhatsApp or email) and of work we carry out for you.

We do not knowingly collect special category data and ask that you do not send it to us.

How and why we use it

We use your information to:

  • Respond to your enquiry and provide a quote;
  • Arrange and carry out servicing, diagnostics or repairs;
  • Keep records of work done, for warranty, safety and accounting purposes;
  • Contact you about your vehicle or a job you have asked us about.

Our lawful bases are: taking steps at your request before entering into a contract and performing that contract; our legitimate interests in running and improving the business; and complying with our legal obligations (for example, tax and accounting records). We do not use your details for marketing without your consent.

Cookies and this website

This is a simple, static information website. It does not set advertising or tracking cookies, does not run third-party analytics, and does not load content from third-party servers (fonts and images are served from this site). In short, simply browsing the site does not share your information with anyone.

Who we share it with

We do not sell your personal data. We only share it where necessary to provide our service or meet a legal obligation, for example with parts suppliers, our accountant, or where required by law. Any providers we use are expected to keep your data secure and use it only as instructed.

How long we keep it

We keep your information only as long as needed for the purpose it was collected and to meet legal requirements (for example, accounting records are generally kept for six years). Enquiries that do not lead to work are deleted once they are no longer needed.

Your rights

Under UK data protection law you have the right to:

  • Access the personal data we hold about you;
  • Ask us to correct inaccurate or incomplete data;
  • Ask us to delete your data, or restrict or object to how we use it;
  • Request a copy of certain data in a portable format;
  • Withdraw consent where we rely on it.

To exercise any of these, email us at [email protected]. We will respond within one month.

Complaints

If you are unhappy with how we handle your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The “last updated” date at the top shows when it was last changed.

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